When Dunkin’ Donuts — one of the world’s most beloved coffee and donut brands — set out to expand its digital experience in new international markets, the mission was clear: make ordering coffee and treats as fast, smooth, and satisfying as taking the first sip of a Dunkin’ coffee.
We were honored to partner with Dunkin’s international team to transform their customer journey on mobile and build a powerful, scalable backend to support it.
Industry
MNC Food and beverage
Lebanon
Our journey started by stepping into the shoes of Dunkin’ lovers:
We mapped every potential touchpoint across mobile, in-store, and delivery.
Key goals:
Working with Dunkin’s regional team, we crafted a smooth, visually rich mobile app experience for users on iOS and Android, covering:
The app was designed to feel fast, fun, and familiar, staying true to Dunkin’s brand promise.
Behind the scenes, we built a rock-solid backend architecture and connected it across Dunkin’s ecosystem:
Our backend engineering ensured the app could scale effortlessly, even during major promotions and rush hours.
A project for a brand like Dunkin’ never truly ends — it’s about continuous evolution.
We provided:
Reliability was non-negotiable, especially for early morning commuters relying on their daily Dunkin’ fix!
Beyond tech, we aligned with Dunkin’s digital strategy:
The result was higher app engagement rates, better average ticket sizes, and deeper brand loyalty across key international markets.
This project brought together a global team of specialists:
Today, the Dunkin’ mobile experience we helped build:
Dunkin’ Donuts continues to serve joy — and now, thanks to digital transformation, it’s even easier for customers worldwide to enjoy their favorites at the tap of a button.
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